CP CORALS - TERMS AND CONDITIONS

OUR PROMISE TO YOU

  • CP Corals promises that any corals coming out of our tanks are fully quarantined and free of coral consuming pests. Corals have been dipped and conditioned to aquarium life. Regardless of the procedures implemented, it is always a best practice to dip any frags being put in your aquarium.

 

  • CP Corals promises that any fish that you purchase from us will be quarantined, observed, and inspected for health while in our care. We will also ensure that the fish is eating well at our facility prior to shipping the fish to you.

       

  • If you have any questions or concerns about how to dip or quarantine please feel free to contact us at cpcorals@yahoo.com

 

ARRIVE ALIVE GUARANTEE

  • We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fedex, UPS or USPS posted time), along with clear photos of the dead coral both in the shipping bag and out of bag.

  • In the event that a buyer does not contact CP Corals in the specified 2 hour time frame, CP Corals reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion.

  • BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE.

  • No credit will be given without acceptable photo of dead animal inside the sealed bag and outside of the bag within the 2 hour past the posted delivery time frame per CP Coral's request.

  • No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges).

  • Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery.

  • CP Corals is not responsible for carrier delays, lost packages or other acts beyond our control, including weather

  • If free shipping was applied to the order we will deduct all shipping costs from credit. If you have further concerns please feel free to email cpcorals@yahoo.com

 

 

SHIPPING INFO

  • All live items are shipped by USPS, UPS or FedEx priority overnight. We use specific packing means necessary to ensure the safe arrival of your live coral or fish. CP Corals cannot be held responsible for mechanical or weather delays that may cause your shipment to arrive late. We can hold corals or fish for up to one week once payment has been received, unless other arrangements are agreed upon IN WRITING. Beyond that, we are not responsible for the coral or fish, and cannot guarantee replacement of the same coral purchased. We are not responsible for incorrect addresses provided by the buyer.

 

ALL SALES ARE FINAL

  • All purchases are final. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months. This credit will be given to you in the form of a credit code for the full amount towards a purchase at cpcorals.com. The credit code will expire exactly 365 days from the original purchase date.

 

     By submitting an order at cpcorals.com you are agreeing to the above presented terms.